Customer Support

Specified dated orders

• Last delivery date for specified orders is 17th December. This service will be offered again on 5th January 2026

Export Gifting Orders

We are only offering Delivered Duty Paid quotes when the ‘Sold-to’ & ‘Ship-to’ are different.

Please also note that there cannot be any ‘surprise gifts’ as the recipient will be contacted by the local import customs agent to process the clearance and will have to provide identification.

It is important to note that a guarantee on delivery or collection before Christmas cannot be given as this is dependent on availability at the receipting warehouse.

Transferring wine in

Our Customer GoodsIn process is operating as usual, but at reduced capacity. Customers may experience longer lead times over this period.

You can view all the combinations in the table below but note that these charges are applicable only for UK Duty Paid orders.

**Order value excludes event tickets, gift vouchers, and items bought for storage (i.e In Bond or En Primeur).

***The delivery fee is waived for orders that include items withdrawn from your cellar.

Scottish Highlands and Islands delivery time by postcode:

Six working days: AB33-38, AB41, AB44-45, AB51-55, FK18-21, IV1-28, KA27-28, KW1-14, PA20-78, PH20-22, PH25-26, PH30-41

10 working days: HS1-9, IV30-56, KW 15-17, PH42-44

Orders for the Channel Islands are handled as international deliveries.

Our orders are delivered by either our own Berry Bros. & Rudd vans or by our partner courier. You can track your order using the tracking link provided in the delivery notifications that will be sent to you. You will also be kept up-to-date via text message if you provided your mobile number when placing your order.

There’s no minimum order value for deliveries to UK addresses. We offer free standard delivery on all orders over £200. Additional charges may apply for specific locations, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Wight, the Isle of Man, and the Isles of Scilly. International deliveries have a minimum order value of £100.

We’ll always do our best to accommodate any changes to your order, but it may not be possible if it’s already on the way. If you’d like to request any changes, please contact us .

Using the tracking link in your order notifications you can see the status of your order. For more precise information, the quickest way to resolve this is to ring us on 0800 280 2440 or email us on customerservice@bbr.com .

If your order is damaged, we’ll arrange to collect it and send you a replacement as soon as possible. If we don’t have the same product in stock, we’ll credit your account with the value of the returned item. To request collection of a damaged product, please contact us .

We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty, we will, in the first instance, offer a replacement bottle; or if we are unable to replace the bottle from our stocks, we will offer a credit to the replacement value of the wine. We will ask for the return of the bottle in question.

­

If you believe a wine to be faulty please contact us on 0800 280 2440 or email us at customerservice@bbr.com and we will be happy to make arrangements to have the wine collected and tested.

All our wines are delivered in high-quality Berry Bros. & Rudd boxes, free of charge. We can supply gift packaging as well; please view options for this here . Please note, we’re unable to accept orders containing only gift packaging.

You can include a gift message of up to 240 characters with any order you place online or over the phone.

Of course - please contact us and we’ll be able to provide you with details.

If you have a complex order or would like help choosing a gift, please contact us .

You can download invoices for payments made once they have been dispatched. Head to your account and to the orders, payment & statements sections here . Click on the long reference number, and an invoice will be downloaded.

This is something we try to avoid, but very occasionally, we might have to split your order across more than one delivery. When that happens, you’ll receive notifications for each delivery.

You’re welcome to collect an order from our shops during opening hours. Orders are usually ready after three working days, but we recommend calling to confirm before coming to the shop. You can find out more here.

We cannot deliver these to international addresses; we also cannot deliver glassware to Northern Ireland. If you have a specific question, it is best to contact us .

All international orders and some UK orders are taken out of their original cases and repacked in delivery boxes for safe transit. If you would like the original cases, then please contact us to arrange.

No, orders can only be dispatched to a single address per transaction. If you intend to ship items to multiple addresses, please create individual orders for each destination.

We can deliver to the following destinations:

Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Republic of Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Slovenia, Spain, and Switzerland.

The Americas : Antigua and Barbuda, Bahamas, Barbados, Bermuda, Canada, Cayman Islands, Grenada, Jamaica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, USA, Trinidad and Tobago.

Asia: Bhutan, Hong Kong, Japan, Macau, Malaysia, Singapore, Taiwan.

Africa: South Africa.

Rest of the World: Australia, Falkland Islands, Jordan, New Zealand.

Please note, that for certain countries above local customs may require the recipient to hold an import licence or similar approval to receive alcoholic products. We recommend checking these requirements before placing your order.

That depends on the volumes you are sending and the destination, including local taxes. Contact us for a quote (select “export query” from the drop-down menu).

We are always working to increase the destinations we can ship to. If you would like to know the status of countries not listed above, contact us (select “export query” from the drop-down menu).

We regret that glasses, accessories and books cannot be sent to overseas addresses.

Please note that we cannot facilitate any “surprise gift” export orders, as the recipient will be contacted by their local import customs agent to process the clearance. The recipient will also need to provide identification to confirm they are of legal age to receive alcohol.